To understand the shipment methods clubbcart.com uses, you should bear in mind certain principles when you place your order. After we receive your order we ship it to you via major courier services. From the time your order is dispatched from our Order Processing Center, it takes 6 – 15 working days to reach you.
- Delivery Methods
- Delivery Charges
- Delivery Times
- Delivery Problems
Clubbcart.com dispatches all parcels using a courier chosen according to your order or the type of products sold on clubbcart.com to offer you a fast and reliable delivery service.
With this service, your parcel is delivered within 6 - 15 working days of being dispatched.
You can track your delivery via the our mail service.
It usually takes us 2-3 days to prepare your package for shipping. Then we prepare your order and ship it to you via our courier. From the time your order is dispatched from our Order Processing Center, it takes 6 – 15 working days to reach you.
Can I choose my delivery date?
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch via our logistic partners. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, clubbcart.com promises to do its best to find the causes and resolve the problem in a timely manner.
» What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you by our end.
If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order.
» What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse to accept it.
All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center, complete with security tape that should be visible and intact.
If you refuse your parcel, please let us know via an email to firstname.lastname@example.org
» What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor/ reception/ anyone on your behalf has accepted it, and it is damaged, the parcel is considered as “Accepted”.
If on opening your parcel you notice that items are damaged or missing, please inform us via an email on email@example.com within 24 hours of receipt of your order.
» I have received a defective item or my order is incorrect.
If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel.